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Website
Policy

Website Privacy
and Cookies Policy

 

 

References to "our", "us" or "we" within this policy is to TECOM Group.

 

This policy governs the collection and use of personal information by us. For moreinformation about us please see: www.tecomgroup.ae


We are committed to protecting and respecting your privacy. This policy explains the types of personalinformation we collect, how we use that personal information, who we share it with, how we protect that information,and your legal rights in relation to your personal information. We are committed to abiding by this policy, as wellas the requirements of applicable laws, in the operation of our business.

Please read the following carefully as it explains our views and practices regarding your personal information, andhow it is handled. By accessing or browsing our website, you confirm that you have read, understood and agree tothis policy in its entirety. If you do not agree with the practices described in this policy, you should notuse our website.

Who we are

For the purpose of applicable data protection laws, the data controller is TECOMInvestments FZ-LLC of Dubai Studio City, P.O. Box: 73000,Dubai, United Arab Emirates.


Information covered by this Policy

This policy covers all personal information collected and used by us. In thispolicy, "personal data" or "personal information" means information that (eitherin isolation or in combination withother information held by us) enables you to be identified as an individual or recognised directly orindirectly. This may include your name, date of birth, nationality, gender, postal address, email address,phone number, and technical information from the devices you use to access our website.

What information do we collect from you?

We may collect information about you from different sources as detailed below.


Information you give us

You may give us information about yourself when you respond to a communication from usor by filling in forms (both online and offline), over the telephone and through written correspondence with us.Theinformation you give us may include your name, postal address, email address, date of birth, landline and/or mobiletelephone number, as well as other personal information.

Information we collect about you

When you visit our website, we may use cookies and other technologies to automaticallycollect the following information:

  • Technical information, including the Internet Protocol (IP) address used to connectyour computer to the internet, your login information, browser type and version, device identifier, location andtime zone setting, browser plug-in types and versions, operating system and platform, page response times, anddownload errors;
  • Information about your visit, including the full Uniform Resource Locators (URL)click streams to, on and from our websites;
  • Length of visits to certain pages, page interaction information (such as scrolling,clicks, and mouse overs) and methods used to browse away from the page.

Information we receive and collect from other sources

We may receive information about you from other websites operated by us or from theother services that we provide. We may also collect information about you from publicly available sources, includingpublicly available content on social media.


Cookies

Our website uses cookies and similar technology. A cookie is a small file of letters andnumbers that our website places on your computer, or other equipment which you use to access our website. Thesecookies allow us to distinguish you from other users of our website.

You can read more about cookies and how to recognise them at www.aboutcookies.org.

Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering yourpreferences, and generally improving the user experience. They can also help to ensure that advertising that you seeonline is more relevant to you and your interests.

Your use of our website indicates your consent to the cookies described in this policy. Please see "How you cancontrol cookies" below for more information on how to withdraw your consent at any time. 

Type of cookieWhat does it do?
Strictly necessary cookiesThese cookies are essential in order to enable you to move around the website and use its features, such asaccessing secure areas of the website. Without these cookies services you have asked for, like room bookingsor e-payment, cannot be provided.
Performance cookiesThese cookies collect information about how you use our website, for instance which pages you go to mostoften, and if you receive error messages from certain web pages. These cookies do not collect informationthat identifies you. All information these cookies collect is aggregated and therefore anonymous. It is onlyused to improve how the website works. By using our website, you agree that we can place these types ofcookies on your device.
Functionality cookiesThese cookies allow the website to remember choices you make (such as your language of choice or the regionyou are in) and provide enhanced, more personal features. These cookies can also be used to remember changesyou have made to text size, fonts and other parts of the web pages that you can customise. The informationthese cookies collect may be anonymised and they cannot track your browsing activity on websites operated bythird parties. By using our website, you agree that we can place these types of cookies on your device.
Targeting or advertising cookiesThese cookies are used to deliver adverts more relevant to you and your interests. They are also used tolimit the number of times you see an advertisement as well as help measure the effectiveness of ouradvertising campaigns. They also remember when you have visited the website before. Sometimes we shareanonymised information about your browsing activity with our advertising and creative partners. They may usethis information to advertise products, which may interest you, on other websites or to assist us developfuture advertising campaigns.


Please note that third parties (including, for example, advertising networks and providers of external services likeweb traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to beanalytical/performance cookies or targeting cookies.

 

 

How you can control cookies

Your web browser includes an option that allows you to refuse thesetting of all or some cookies. However, if you do so, you may not be able to access parts of our website and it maymake your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refusecookies, our system will issue cookies as described above when you access our website. If you would like to deleteany cookies on your computer please refer to your browser manufacturer's instructions by clicking 'help' in yourbrowser menu.

How do we use your personal information?

We may use your personal information to:How do we use personal information for this purpose?What is the legal basis for us processing your information in this way?
Comply with legal requirements and exercise or defend legal claims.We may sometimes need to process personal information to comply with legal requirements to which we aresubject.It is in our legitimate interests to process personal information for the purposes of exercising anddefending legal claims. Processing personal information may also be necessary to ensure compliance withour legal obligations.
Process your personal information where this is necessary to keep our website safe and secure.We may need to process your personal information in order to keep our website safe and secure andprotect against illegal or fraudulent activity such as cyber-attacks.It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, othercrimes and the misuse of our website. This helps us to ensure that you can safely use our website.
Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertentlyre-contact you.We understand that you may prefer for us not to contact you. We keep records of your preferences toensure that we do not contact you if you have asked us not to. We may need to process certain of yourpersonal information (such as your name and email address) in order to do this.It is in our legitimate interests to process personal information in order to maintain an up to datesuppression list and ensure that we do not contact you where you have asked us not to.

 

Where we store your personal information

The personal information that we collect from you will be stored in Dubai, although itcould be transferred to any company within TECOM Group, regardless of geographic location, in the process of ourbusiness operations.We will take all steps that are reasonably necessary to ensure that your personal information istreated securely and in accordance with this policy and applicable data protection laws. 

Security of personal information

All information you provide to us via our website is stored on our secureservers.

We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includesimplementing authentication, monitoring, auditing, and encryption technology. Security measures have been integratedinto the design, implementation, and day-to-day operations of this website as part of our continuing commitment tothe security of electronic content and the electronic transmission of information. Despite our best effortsunfortunately the transmission of information via the internet is not completely secure. Although we havestrict procedures and security measures in place, we cannot guarantee the security of your data transmitted to oursite.

Third party websites and apps

Our websites may contain links to and from third party websites. Please note thatif you follow a link to any of these websites, these websites will have their own terms of use and privacy policiesand that we do not accept any responsibility of liability for these policies. Please check these policiesbefore you submit any personal data to these websites.

Your rights

You have the following rights with respect to the personal informationthat we hold about you.

Your right to access the information we hold about you

You can request access to the information we hold about you bycontacting us using the contact details set out below. Our file of your information will usually be madeavailable to you within 30 days, although occasionally we may not be able to give you access to the personalinformation we hold about you (for example, we may not be able to give you access if it would unreasonably affectsomeone else's privacy or if giving you access poses a serious threat to someone's life, health or safety). Please note that we may apply an administrative charge for providing access to your information in certaincircumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consentbefore providing you with access to your personal information.Please note that if you request a copy of your datausing electronic means (such as email), then we will provide a copy of your information in electronic form unlessyou ask us to do otherwise.

Your right to object to us processing your personal information

You have the right to object to us processing your personalinformation, even where that processing is necessary for our legitimate interests (for example, where the processingis necessary for the legitimate commercial objectives we pursue in the course of our business). You also have theright to object to any results of a processing activity that prejudice your rights and that are conductedexclusively through automated systems.

You also have the right to ask us to stop processing your personal informationfor direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. Wewill in any case only send you marketing communications if you have previously agreed to this, but if you changeyour mind you can easily unsubscribe from our marketing communications at any time by following the instructionsincluded in these marketing communications.

Please note that, if you have consented to receive offers from ourpartners, our partners are responsible for taking account of your rights, including your right to opt-out ofreceiving offers from them.

Your right to have your personal information transmitted to another organisation

Where we hold personal information about you with your consent or forthe performance of a contract with you, you also have the right to ask us to provide you with the personalinformation we hold about you in a structured, commonly used and machine-readable format and, where technicallyfeasible, to transmit that personal information to another organisation.

Making a complaint

You have the right to lodge a complaint with a local data protectionauthority in the EEA if you believe that we have not complied with applicable data protection laws.

The local dataprotection authority will differ depending on the country you are in.

Contacting us

If you have any questions or concerns about how we treat your personalinformation, you wish to ask us to stop processing your personal information, or you would like to request a copy ofthe personal information we hold about you, please contact us here or bywriting to us at:

TECOM Investments FZ-LLC
Dubai Studio City
PO Box 73000
Dubai
United Arab Emirates

Please include your reply address when you write to us.

How long do we keep your personal information?

Your personal information is stored by us and/or our Service Providers, strictly to theextent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposesfor which the information is collected, in accordance with applicable data protection laws. When we no longer needto use your information, we will remove it from our systems and records and/or take steps to properly anonymise itso that you can no longer be identified from it (unless we need to keep your information to comply with legal orregulatory obligations to which we are subject).

Changes to this Policy

We may update this policy from time to time in response to changinglegal, regulatory or operational requirements. Any changes will be updated on our website. Your continued useof our website and/or services after any such updates take effect will constitute acceptance of those changes.