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Teleopti MENA FZ-LLC |
WaySearch
Building No.: DIC 12
Office No: 117
P.O. Box: 500494
Phone No:: +971 (4) 375 4907
E-mail:
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Website: Website
Segment: Software
Business Type: Consultancy,
Customer Service,
Developer,
Solution Provider,
Support Service Provider,
Business Keywords: "Workforce Management, Telecommunication Expense Management, Real Time Forecasting, Scheduling, IVR, Call Centre, Contact Customer Service
"
Business Profile: Teleopti increase the value of our customers telecom with market leading solutions for telecom expense management and workforce management. Teleopti is the leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Teleopti CCC is an award winning WFM solution that includes tools that manage, involve and improve workforce management in today's contact centres. The base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting. Telecom Expense Management (TEM) with Teleopti Pro gives you full control over usage management, cost management, inventory management, quality and traffic reporting, irrespective of the mixture of mobile, IP and fixed telephony, without the administrative hassle.
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